Frequently Asked Questions



  • Why don’t you offer a free “meet and greet” with your support workers?
    We understand that a “meet and greet” may be available through some providers, usually those with a “Platform” structure. This is where the Support Workers actually work for themselves as a sole trader business. We employ our workers under the SCHADS award and we pay them for any time they spend performing any duties for us and our clients. While, in theory a “Meet and Greet” seems a great way to get to know a potential Support Worker, in reality it may be a short conversation over a coffee which is not generally a similar situation to how real support shifts will be. Also, if a Support Worker is a sole trader business, they may be under some pressure to engage new clients even through they may not be the best fit or have the correct experience or qualifications. We will ensure that a member of the Enable All Care Team will meet with you to gain an understanding of your needs and will present and discuss with you the most suitable Support Workers in line with your preferences and with qualification and experience for your needs. While our Support Workers will be fully qualified and experienced, if it is found that the first choice is not ideal for any reason, then the next shift will be made with another and so on until a perfect match is established. These shifts are done with real tasks and situations so you can really see if someone is the best support for you.
  • Can someone with mental health issues be eligible for the NDIS?
    If you have a mental health condition and want to access the NDIS, you must be an Australian citizen, or have a permanent or Special Category Visa (SCV), be under 65 years old when you apply to join the NDIS and live in an area where the NDIS is available. You must also be able to provide evidence that: your mental health condition has caused difficulties in your everyday life and the difficulties you experience as a result of your mental health condition mean you will likely always require NDIS support. Also, the difficulties you experience as a result of your mental health issue have substantially reduced your ability to do everyday activities.
  • What supports can be funded by the NDIS for Psychosocial Disability?
    The NDIS may fund psychosocial support services that focus on your functional ability and long term recovery, and are not clinical. That funded supports to help with the things you can and can’t do due to your disability. such as: ° Doing activities of daily living – that is, go about your daily life ° Taking part in your community, your social life, study and work ° Regaining and rebuilding skills and confidence in your usual activities of daily living.
  • Why is having an NDIS Support Coordinator important?
    A Support Coordinator is a person who understands the service system and has experience in making sure people get the most out of their NDIS funding package. They can: ● Link you with services you need ● Monitor your budget and support you in implementing your plan ● Suggest services you may have not previously thought about ● Help you build a care team for yourself or the person you are caring for ● Support you during a plan review process ● Show you how to use the online portal ● Assist you with various assessment and service referrals ● Make sure you are in control of choosing your supports
  • Does it matter if a provider is NDIS Registered or not?
    It's reassuring to know that all registered and unregistered NDIS providers and their workers are required to comply with the NDIS Code of Conduct. There are guidelines available to help both NDIS providers and workers understand their obligations and responsibilities. Enable All is a NDIS Registered provider where we choose to be regularly audited by independent auditors to confirm we are complying and doing the right thing. While audits cost us considerable expense, we hope this gives you extra confidence in our people and systems.